Refund Policy

Last Updated: October 22, 2026

At Everyzena, customer satisfaction is important to us. We want you to feel confident when shopping for home décor, decorative objects, wall art, cushion covers, and other home accessories.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return window, beginning on the date you receive your order.

For change-of-mind returns, items should generally:

• Be unused and in their original condition.

• Include their original packaging, accessories, and components where applicable.

• Not have been damaged through improper use or handling by the customer.

• Be accompanied by an order confirmation, receipt, or other valid proof of purchase.

• Be covered by a return request submitted within 30 days after delivery.

These conditions apply to ordinary change-of-mind returns. They do not restrict your rights regarding products that arrive damaged, defective, or different from what you ordered.

All returns are subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: [email protected]

Please provide:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your request.

• Photographs of the product and packaging, if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions.

Please obtain the appropriate return shipping address before sending an item back. Do not send returned products to our business address unless we specifically confirm that it is an authorized return destination.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the affected product and packaging, if available.

After reviewing your request, we will provide an appropriate remedy, which may include:

• A replacement product.

• A full or partial refund, where appropriate.

• An authorized return at our expense, where a return is required.

For verified damaged, defective, or incorrectly shipped products, Everyzena will cover the necessary return shipping costs where a return is required.

Nothing in this policy limits mandatory consumer rights.

4. Return Shipping Costs

Change-of-Mind Returns

If you return an item because you changed your mind, selected the wrong product, or no longer need it, you will generally be responsible for return shipping costs, where permitted by applicable law.

Damaged, Defective, or Incorrect Products

For verified damaged, defective, or incorrectly shipped products, Everyzena will cover the necessary return shipping costs where a return is required.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

If your original order qualified for free shipping, any refund adjustments will be handled in accordance with the terms disclosed at checkout and applicable consumer protection laws.

5. Refund Processing Time

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If your refund has not appeared within 15 business days after approval, please contact us at:

[email protected]

Any mandatory refund deadline under applicable consumer protection laws takes precedence over the timeframes described above.

6. Non-Returnable Items

Certain products may not qualify for change-of-mind returns where permitted by applicable law, including:

• Customized or personalized products.

• Items damaged through improper customer use or handling.

• Products significantly altered by the customer.

• Products missing essential components due to customer handling.

• Products clearly identified as final sale or non-returnable before purchase, where legally permitted.

These exclusions do not restrict your rights relating to defective, damaged, or misdescribed goods.

7. Exchanges

Exchanges are subject to product availability.

If you wish to exchange an item for another style, size, color, or product, please contact us before returning the original product.

Additional shipping costs may apply to exchanges requested due to personal preference, where permitted by law.

If you receive a damaged, defective, or incorrect product, we will provide an appropriate remedy.

To request an exchange, please contact:

[email protected]

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order is processed and dispatched.

Once an order has been dispatched, cancellation may no longer be possible through our ordinary cancellation process.

This does not affect any statutory cancellation or withdrawal rights available under applicable law.

9. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will help check the tracking information and investigate the issue with the shipping carrier.

If a shipment is confirmed lost in transit, we will arrange an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.

If tracking indicates that a package has been delivered but you have not received it, please contact us so we can investigate.

10. Shipping and Free Shipping

Orders are generally processed within 1–3 business days after payment confirmation.

For eligible U.S. orders, free standard shipping may be available on merchandise totals of $99 or more, subject to the terms and eligibility requirements displayed at checkout.

Orders below the free shipping threshold will be charged the applicable shipping rate shown at checkout.

Estimated standard shipping time to the United States is 7–15 business days after dispatch, excluding order processing time. Delivery estimates are not guaranteed and may vary due to carrier operations, customs clearance, weather, and other circumstances.

Oversized wall art, large decorative objects, and products requiring special handling may be subject to different shipping arrangements where disclosed before purchase.

For complete information, please review our Shipping Policy.

11. Return Packaging Requirements

Please package authorized returns securely to reduce the risk of damage during transportation.

For fragile items, including decorative objects and wall art, we recommend using appropriate protective packaging.

Where possible, include the original packaging, accessories, and components.

Please follow the return instructions provided by our customer support team.

These recommendations do not limit statutory rights relating to defective or damaged products.

12. Consumer Rights

Nothing in this Refund Policy excludes, restricts, or modifies any mandatory rights or remedies available under applicable consumer protection laws.

Depending on your country or region, you may have additional rights concerning faulty products, cancellations, returns, refunds, or statutory withdrawal periods.

Where this policy conflicts with mandatory legal requirements, the applicable law will prevail.

13. Contact Information

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.

Store Name: Everyzena

Business Operator: Xixian New Area Airport New City Baoyinxin Department Store (Sole Proprietorship Enterprise)

Customer Service Email: [email protected]

Business Address:

Room 412, Unit 2, Building 6, Phase II, Lingkong Industrial Park, C1677, Airport New City, Xixian New Area, Shaanxi Province, China

Please note that our business address is not necessarily the designated return shipping address. Contact our customer support team to obtain the authorized return address before sending any package.

Thank you for shopping with Everyzena!

Everyzena – Thoughtful Details. Beautiful Living.