Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping at Everyzena!

We offer home décor, decorative objects, wall art, cushion covers, and other home accessories to help you create a beautiful and comfortable living space.

This Shipping Policy explains our order processing procedures, shipping destinations, estimated delivery times, shipping rates, order tracking, and procedures for delayed, lost, or damaged shipments.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

• Orders placed on weekends or public holidays are generally processed on the next business day.

• Processing times may be longer during holidays, promotional events, or periods of high order volume.

• Orders containing multiple items may be shipped in separate packages.

• Order processing time is separate from shipping and delivery time.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Everyzena offers shipping to selected international destinations, including:

• United States

• Canada

• United Kingdom

• Selected European countries

• Australia

• Other destinations where shipping is available at checkout

Shipping availability may vary depending on the destination, product dimensions, package weight, carrier availability, and local delivery restrictions.

Available shipping methods, applicable charges, and delivery options will be displayed at checkout before you complete your purchase.

3. Estimated Delivery Times

Estimated shipping times begin after your order has been dispatched and do not include order processing time.

Destination	Estimated Shipping Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
Selected European Countries	8–18 business days
Australia	8–18 business days
Other Available Destinations	10–25 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, remote delivery locations, and other unforeseen circumstances.

We will make reasonable efforts to assist customers experiencing significant shipping delays.

4. Shipping Rates and Free Shipping

Shipping rates depend on the delivery destination, order value, package dimensions, weight, and available shipping services.

The applicable shipping fees will be displayed at checkout before you complete your purchase.

Free Standard Shipping on Eligible U.S. Orders

Everyzena plans to offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $99 or more, subject to the eligibility conditions displayed at checkout.

The qualifying subtotal is calculated after applicable discounts and before shipping charges and taxes, unless otherwise stated at checkout.

Free shipping applies to eligible orders using standard shipping methods. Expedited shipping, oversized products, or items requiring special handling may be subject to additional charges where these are clearly disclosed before purchase.

Standard Shipping for Orders Below $99

For eligible U.S. orders below the free shipping threshold, the proposed standard shipping rate is $9.99 per order.

The final applicable rate will be displayed at checkout. If the rate shown at checkout differs from this proposed rate, the published policy and checkout settings should be updated to match the actual shipping arrangement.

Shipping Rates for Other Destinations

Orders shipped to Canada, the United Kingdom, selected European countries, Australia, and other supported destinations are subject to the shipping rates displayed at checkout.

Shipping promotions for destinations outside the United States may be offered separately when available.

5. Oversized and Fragile Products

Certain products, including large canvas paintings, framed wall art, wreaths, and oversized decorative objects, may require special packaging or handling.

Shipping charges for these products may differ from standard parcel rates because of their dimensions, weight, packaging requirements, or carrier restrictions.

Where additional shipping charges apply, they will be clearly displayed at checkout before payment.

We take reasonable care to package products appropriately for transportation.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available from the shipping carrier.

Please allow approximately 24–72 hours after dispatch for tracking information to become available or update.

You can use the tracking link in your shipping confirmation email to monitor your shipment.

If you cannot locate your tracking information or need assistance with your delivery, please contact us at:

Email: [email protected]

Please include your order number and the email address used at checkout so we can assist you more efficiently.

7. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.

Responsibility for applicable import charges will be determined in accordance with local laws and the terms disclosed before purchase.

Customs clearance procedures may also affect delivery times.

We recommend reviewing your local import regulations before placing an international order.

8. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, shipping delays may occasionally occur.

Possible causes include:

• Customs inspections.

• Severe weather conditions.

• Carrier operational disruptions.

• High shipping volumes.

• Public holidays.

• Transportation interruptions.

• Remote delivery locations.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will assist you in checking the tracking information and investigating the delay with the shipping carrier.

Where a delivery problem requires a refund, replacement, or other remedy, we will handle the matter in accordance with applicable consumer protection laws.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us.

We may ask you to verify your shipping address and check with household members, building management, or the local delivery carrier.

If a shipment appears to be lost in transit, we will investigate the issue with the carrier.

If a shipment is confirmed lost, we will arrange an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.

10. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if available.

After reviewing your request, we will provide an appropriate remedy, which may include a replacement, refund, or authorized return.

For verified damaged, defective, or incorrectly shipped products, Everyzena will cover the necessary return shipping costs where a return is required.

Your statutory consumer rights remain unaffected.

11. Order Changes and Returns

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order is processed and dispatched.

Once an order has been dispatched, changes or cancellations may no longer be possible through our ordinary order process.

You may still be eligible to request a return after delivery in accordance with our Refund Policy and applicable consumer protection laws.

Eligible purchases may generally be returned within 30 days after delivery, subject to the conditions outlined in our Refund Policy.

Please contact our customer support team before sending any item back. We will provide the appropriate return instructions and confirm any additional requirements for your specific order.

12. Return Address and Return Instructions

Everyzena aims to provide clear information about return procedures before customers place an order.

Authorized Return Address

Return Address:

Room 412, Unit 2, Building 6, Phase II, Lingkong Industrial Park, C1677, Airport New City, Xixian New Area, Shaanxi Province, China.

The return address is provided for reference. Please contact our customer support team before sending any returned products to confirm the appropriate return instructions for your order.

How to Initiate a Return

Before sending a product back, please contact us at:

Email: [email protected]

Please include your order number, the product you wish to return, and the reason for your request.

We will provide any additional return authorization or shipping instructions required for your specific order.

Please package returned products securely and retain your shipping receipt and tracking information.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs, where permitted by applicable law.

For verified damaged, defective, or incorrectly supplied products, Everyzena will cover the necessary return shipping costs where a return is required.

Nothing in this section limits any mandatory consumer rights under applicable law.

13. Contact Information

For questions about shipping, delivery, or order tracking, please contact us.

Store Name: Everyzena

Business Operator: Xixian New Area Airport New City Baoyinxin Department Store (Sole Proprietorship Enterprise)

Customer Service Email: [email protected]

Phone: +1103-57-2745

Business Address:

Room 412, Unit 2, Building 6, Phase II, Lingkong Industrial Park, C1677, Airport New City, Xixian New Area, Shaanxi Province, China

Please note that our business address is not necessarily a separate return facility. Contact our customer support team before sending any package to confirm the appropriate return arrangements.

Thank you for choosing Everyzena!

Everyzena – Thoughtful Details. Beautiful Living.